Chocolate Works

Trusted to care in York, Yorkshire

Scroll

Chocolate Works

Welcome to Chocolate Works

Chocolate Works care home in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care village it is today.

Our dedicated team provides a range of personalised care services, including residential, nursing and dementia care. We also offer compassionate end-of-life care, ensuring that as residents' needs change, we are here to support them every step of the way. Families can rest assured that their loved ones are well cared for in this special community.

Inside our welcoming home residents can enjoy a variety of luxury amenities including a cinema room, hair salon, spa, gym, and our light-filled atrium, which features its own pub and sweet shop. Or if you wish to explore to local area, Chocolate Works is located in the heart of Bishopthorpe and just a mile from York city centre, close to many local eateries, parks, and spas.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

The home was previously operated by Springfield Healthcare. It is now owned by WT UK Opco 4 Limited and is managed and staffed by Care UK.

At a glance

Location

Chocolate Works Care Village
Bishopthorpe Road
York
Yorkshire
YO23 1DE

View map

CQC Rating

Not yet inspected

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Promotion

Enjoy six week’s free care

Join us as a permanent resident and enjoy six weeks free in your first six months.

Find out more

Free event

The professionals breakfast club - free event at Chocolate Works

Join us for 'The Professionals’ Breakfast Club' a free, informal monthly meet-up designed for professionals to connect, share ideas, and build relationships in a relaxed setting on the second Friday of every month, 8am - 10pm.

Find out more

Free event

Community cinema - free event at Chocolate Works

Step into our community cinema a relaxed, social space where you can enjoy great films and even help choose what we watch next time on the fourth Thursday of every month, 2pm – 4.30pm.

Find out more

Free event

Dementia café - free event at Chocolate Works

Come along to our dementia café to meet like-minded people, share experiences, and find mutual support from others who truly understand on the third Monday of every month, 10am - 12pm.

Find out more

Free event

Friendship café - free event at Chocolate Works

Come along to our Friendship café, a warm and welcoming space designed to bring people together and build connections in our community on the first Monday of every month, 10am - 12pm.

Find out more

Friendship café - free event at Chocolate Works

Have a look around our home

At Chocolate Works there are plenty of luxury facilities for residents to enjoy.

View images and videos

Life at our home

When your loved one moves to Chocolate Works they can live every day in the way they choose – getting involved in our many activities and outings, helping around the home or enjoying one-to-one time with our team. We’re here to make your loved one’s days meaningful.

Activities room
Cafe
Church Services
Cinema room
Couple's suites
Hair salon
Hair and beauty salon
Local shops nearby
Lounge area
Namaste room
Pet friendly visits
Pub/ bar

Care at our home

At our home in York we provide a full range of care services for older people. We invest in continuous training and in-house development so that our team have the knowledge to deliver expert care and enable the wellbeing of residents.

Types of care offered

Healthcare services

Chiropody
Local GP

Meet our team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Chocolate Works will provide your loved one with care that’s completely tailored to their individual needs and wishes.

With over 36 years of experience in the healthcare sector, including 20 as a Registered Home Manager, I’m proud to lead the team at Chocolate Works care home. I’m proud of the strong relationships I build with residents, families, staff and the wider community. I start every day greeting residents and staff, and I make time for regular walkabouts to stay present and involved.

Judy Wray
Home Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Not yet inspected

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Chocolate Works.

Care UK celebrates new Queen’s Nurse

Care UK colleagues are celebrating Prajeesh ‘Praji’ Poulose, the provider’s Care and Clinical Services Lead Nurse, will be recognised as a Queen’s Nurse this...

Care UK welcomes new senior leaders

Leading care provider, Care UK, has welcomed two new members to its extended leadership team.

Care UK shortlisted for 13 Caring UK Awards

Care UK teams are celebrating, having been shortlisted in 13 categories for the 2025 Caring UK Awards.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Chocolate Works.

My family and I are very happy indeed with the care that you give my mother. She is so much more relaxed and content than in the last few years of living in her own home because she is surrounded by carers who look after her and who treat her as a friend.

Son of a resident, June 2025

I’d like to take a moment to thank you and the team for your tireless work looking after my dad. Each and every member of the team is always happy and smiling and that means a great deal and gives me complete confidence that he’s in the best possible place.

Relative of a resident, June 2025

Thank you all for the care and compassion you showed to me and my family during Mike's short stay. From the cheering greeting each day to the final hug, you all were there for me, nothing was ever too much trouble.

Relative of a resident, June 2025

Just wanted to formally acknowledge just how much we appreciate the care, consideration, and support that you provide for our father. The wellbeing programme is simply breathtaking how much you all do and find to interact with residents.

Relative of a resident, June 2025

We just want to say a huge thank you for all your care, kindness and patience over the last few weeks, and for the kindness and support you've shown all the family and friends.

Relative of a resident, May 2025

Lottie awards 2025 winner - UKs Top 100 care homes

Great British Care Awards 2025 finalist - Care Employer Award

Caring UK Awards 2025 finalist - Care Group of the Year

National Care Awards 2025 finalists - Care Home Group (Large)

National Association of Care Catering Awards 2025 finalist - Catering Manager of the Year

LaingBussion Awards 2025 finalist - Leadership Team of the Year

LaingBussion Awards 2025 finalist - Excellence in Sustainability in Social Care

LaingBussion Awards 2025 finalist - Care Home Group of the Year

Leaders in Care Awards 2025 finalist - Care Provider of the Year Award

Inhouse Recruitment Awards 2025 finalist - Recruitment Team Award

Silver Marketing Association Awards 2025 - winner

Palliative and End of Life Care Awards 2025 winner - Workforce Development Award

Lottie awards 2025 winner - UK’s Top 10 Large Care Providers

Stars of Social Care Awards 2025 winner - Great Marketeer Award (The Big Dementia Conversation)

NASHiCS Safety in Care awards 2025 winner - Championing Safety in Care

Care Home Awards 2025 High Commendation - Best Care Home Marketing, Advertising or PR Activities - 'The Big Dementia Conversation'

Dementia Care Awards 2025 finalist - The Dementia Care Employer (Residential) Award

Public Sector Catering Awards 2025 winner - Care Catering Award

Care Home Catering Awards 2025 finalist - Group Care Home Caterer of the Year

Care Home Awards 2025 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Care Home Awards 2025 finalist - Best Sustainability Initiative - 'Wildlife Gardens Project'

Public Sector Catering awards 2025 finalist - Catering Manager of the Year Award - Andrew Mussett

Public Sector Catering awards 2025 finalist - Health and Nutrition Award

Leading Women in Care Awards 2025 finalist - Leader of the Future, Amanda Holland

Health Investor Awards 2025 finalist - Residential Elderly Care Provider of the Year - Large Group (30+)

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2025

Women Achieving Greatness in Social Care Awards 2024 finalist - HR & Recruiter award, Victoria Cole

Caring UK Awards 2024 finalist - Employer of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Love Laundry Awards 2024 finalist - Care Home Group

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

LaingBussion Awards 2024 finalist - Care Home Group of the Year

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

The National Care Awards 2024 winner - Care Home Group (Large)

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 winner - Use of Technology

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Music therapy and dementia

Music therapy can have a profound impact on people living with dementia. Find out how music effects memory and how Care UK uses it to support residents.

Art therapy and dementia

For people living with dementia, art therapy offers a chance to engage the senses, find joy through self-expression and reduce feelings of distress.

Why get an early dementia diagnosis?

Dementia is a condition that affects an individual’s memory, thinking, and behaviour. Recognising the early signs and seeking an early diagnosis can...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

The Shambles - York, Yorkshire
JORVIK Viking Centre - York, Yorkshire
National Railway Museum - York, Yorkshire
York Castle Museum - York, Yorkshire
York City Walls - York, Yorkshire
Museum Gardens - York, Yorkshire

Nearby Homes

Chocolate Works

Yorkshire YO23 1DE

CQC Rating: Not yet inspected

FAQs

Chocolate Works offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: activities room, cafe, church services, cinema room, couple's suites, hair salon, hair and beauty salon, local shops nearby, lounge area, namaste room, pet friendly visits and pub/ bar.

Chocolate Works offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in York, Yorkshire.

Yes, you can find more Care UK homes in these locations:

Care homes in Yorkshire

Care homes in York

Chocolate Works care home

Your shortlist

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

We need your consent

Are you happy to accept 'Functional' cookies?

Chocolate Works

Chocolate Works

Welcome to Chocolate Works

At a glance

Enjoy six week’s free care

The professionals breakfast club - free event at Chocolate Works

Community cinema - free event at Chocolate Works

Dementia café - free event at Chocolate Works

Friendship café - free event at Chocolate Works

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet our team

How we are doing

Carehome.co.uk reviews

CQC Rating: Not yet inspected

What's going on

Care UK celebrates new Queen’s Nurse

Care UK welcomes new senior leaders

Care UK shortlisted for 13 Caring UK Awards

What others have to say

Your next steps

Help and advice

Music therapy and dementia

Art therapy and dementia

Why get an early dementia diagnosis?

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

Chocolate Works

Chocolate Works

Welcome to Chocolate Works

At a glance

Enjoy six week’s free care

The professionals breakfast club - free event at Chocolate Works

Community cinema - free event at Chocolate Works

Dementia café - free event at Chocolate Works

Friendship café - free event at Chocolate Works

Have a look around our home

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet our team

How we are doing

Carehome.co.uk reviews

CQC Rating: Not yet inspected

What's going on

Care UK celebrates new Queen’s Nurse

Care UK welcomes new senior leaders

Care UK shortlisted for 13 Caring UK Awards

What others have to say

Your next steps

Help and advice

Music therapy and dementia

Art therapy and dementia

Why get an early dementia diagnosis?

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does Chocolate Works provide?

What types of care does Chocolate Works offer?

Are there any other Care UK care homes in Yorkshire?